July 14, 2010

Mobile Banking Should Be Easier w/ Android

I just opened an account with Suntrust a couple of weeks ago and I was checking out the “mobile banking” options on their website. 

Unfortunately, to get the right “app” you have to tell them which wireless provider you use and what model phone you have.

Well, T-mobile wasn’t listed so I lied and said I used AT+T. Then, of course, the myTouch3G wasn’t listed so I said I had an HTC.  That page said my download would begin shortly and it gave me a confirmation code.  Hmm…

So I guess because I didn’t really have AT+T that the download thing was destined to fail.  I decide to do a search for “suntrust” in the Android Market and VOILA! A mobile banking app! 

I downloaded the app, entered the confirmation code (so glad I left that page open) and it worked.

That would have been so much easier if they had just said “Oh, if you have an Android phone, scan this QR code.”

Don’t ya think?